Industrial Controls and Automation System Support

Understanding and resolving our customers’ challenges is our main priority, whether it’s servicing existing systems, troubleshooting production issues, or responding to emergency situations. Because we understand not only your processes and the technologies driving them, but also your business, you can count on us to deliver quality, expert-level service each and every time.

NeoMatrix understands that manufacturers must meet increasing production demands and invest in complex automated processes to support their objectives. To support your unique business goals, we offer varying levels of flexible service agreements to help you successfully respond to these demands.

> View Service Agreement Options

Benefits of Using NeoMatrix Automation Support

  • Depth of process systems experience
  • Wide variety of platforms and technologies supported
  • Industry experience
  • Supplemental engineering resources
  • Remote service options and setup
  • Services accessible 24/7

See what our customers are saying

  • Erik...That guy has very good customer service skills. He schedules meetings, leads projects, trains his new hires, takes good notes, remembers a lot of things, and stays flexible and open to requests. Does everything well. The HMIs being built for us are also top-notch in look and feel, and they work great, according to how we'd like them to work.
    —Austin Li, Repligen Corporation
  • We have always gotten awesome support both scheduled and unscheduled...people who work there are people I would call friends.
    —Eileen Souliotis, Manufacturing & Operations Specialist, Entegris

OT Asset Discovery and Recovery

Manufacturers often have a multitude of devices and equipment in their production environment, including sensors, PLCs (Programmable Logic Controllers), HMIs (Human-Machine Interfaces), and more. Knowing what assets are in your network is critical for effective management and maintenance, especially in today's digital age where networks are increasingly susceptible to cyber threats.

In the event of a network disruption, cyberattack, or equipment failure, having a comprehensive asset inventory helps quickly identify affected devices and plan an efficient recovery strategy. A manufacturer can achieve cost savings over time by optimizing OT asset management, enhancing security, and reducing downtime. Fewer unexpected failures, better resource allocation, and improved compliance can lead to a more efficient and cost-effective operation.

> Learn About Our OT Asset Discovery & Recovery Solution

Flexible Service Contracts for Your Industrial Automation Support Needs

With a flexible service level contract, you'll receive lower rates and faster response times.