Industry
- Building and construction materials manufacturer
Technology Focus
- Ignition by Inductive Automation
Project Overview
A manufacturing customer of NeoMatrix, already familiar with Ignition through their former maintenance manager, transitioned to an Advanced Service Agreement to better manage their increasing operational demands and backlog of projects that required the expertise of an Ignition System Integrator.
Challenge
The customer initially relied on their maintenance manager to implement and manage Ignition across the plant. NeoMatrix was occasionally brought in for support on specific tasks. However, when the maintenance manager left, the company faced significant challenges, including:
- Increased reliance on outsourced Ignition programming and support.
- A growing backlog of projects and maintenance tasks.
- Limited internal resources to manage automation and troubleshooting needs.
Solution
To address these challenges, the customer opted for NeoMatrix’s Advanced Service Agreement, a flexible, cost-effective solution that provides a 40-hour block of dedicated monthly support. Benefits of the Advanced Service Agreement include:
Comprehensive Support:
The dedicated hours can be used for ongoing support, high-priority troubleshooting, project-based work, and training for internal teams.
Versatility:
- Handling maintenance requests (e.g., Ignition updates, troubleshooting)
- Setting up new I/O modules
- Project-based automation (HMI, PLC, SCADA programming, etc.)
- Training internal staff to enhance their capabilities
Cost-Effectiveness:
- Eliminates the need to hire additional full-time staff, saving on salaries and benefits
- Provides access to skilled project managers and engineers without increasing headcount
Results
For busy manufacturers facing resource constraints, NeoMatrix’s Advanced Service Agreements provide a dual benefit of acting as both project managers and engineers. These contracts are ideal for:
- Handling a large backlog of projects.
- Supporting overburdened internal resources.
- Ensuring high-priority issues are addressed quickly and efficiently.
For this customer. they were able to reduce the strain on internal teams by delegating specialized tasks to NeoMatrix automation engineer experts; accelerate progress on the backlog of industrial automation projects; increase efficiency with proactive training of internal staff, enabling them to handle more tasks independently; and gain greater flexibility to prioritize high-impact projects and critical troubleshooting without delays.
Stay ahead of operational challenges, deliver projects on time, and enhance internal team capabilities.
All without the costs and complexities of expanding your workforce. Contact us to discuss our Advanced Service Contracts.