Industry
- Heavy Equipment
- Power Systems
- Power Generation
Technology Used
- Ignition
- Ignition Edge
Project Overview
For businesses that are large energy users, utilizing a cogeneration plant allows them to eliminate reliance on the power grid, while also improving energy efficiency, reducing costs, enhancing reliability, and meeting both electrical and thermal energy needs. In the event of a cogeneration failure that causes the businesses to temporarily go back on the grid, our customer provides service contract support to these facilities to get them quickly back up and running so that they can avoid “penalties.”
We worked with the customer to give them remote access to real-time and historical data from the cogeneration plant so that they could avoid sending a resource onsite and to improve the speed and ease of troubleshooting and resolving a downtime situation.
For our customer, having a unified platform from which they remotely access all of the information coming from their customer sites, saves time and money by eliminating the need to deploy a resource to go onsite to diagnose the problem.
Pete LaRochelle, VP of Sales for NeoMatrix
Challenge
Prior to engaging NeoMatrix, the customer used LogMeIn® or TeamViewer® to access off site computers at their contracted facilities. With each facility using different tools, the lack of one unified platform made troubleshooting cumbersome. Having to manage multiple sets of systems, computers and credentials, as well as interact with a multitude of onsite individuals, was inefficient and time-intensive when it came to troubleshooting and resolving the issue.
Solution
NeoMatrix used Ignition Edge by Inductive Automation at the cogeneration facility. The node connects all of the disparate data sources, collects the data and forwards it back through a secure VPN tunnel to a central Ignition server at our customer’s headquarters. We built standardized views to facilitate uniform data visualization across all their sites, seamlessly accommodating the variations in underlying architectures.
This new functionality gives the customer the ability to quickly locate and review real-time and historical data, allowing them to troubleshoot and potentially resolve the problem without ever stepping foot onsite and avoiding all of the previous technology roadblocks. The capability to diagnose issues remotely empowers the company to determine the necessary personnel and tools required on-site, ensuring a swift resolution with a single visit.
Results
For our customer, having a unified platform from which they remotely access all of the information coming from their customer sites, saves time and money by eliminating the need to deploy a resource to go onsite to diagnose the problem.
For their customers, they reap the cost savings of having a more robust and reliable engine. They also benefit from access to historical data which allows them to identify performance trends. Armed with this information, they can proactively schedule and plan for preventative maintenance to better maintain system performance.
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Leading with our client-first approach for over 20 years, we’ve helped hundreds of manufacturers and industrial automation companies transform and optimize their processes. Interested in not just nailing a project, but establishing long-term, collaborative relationships, we’re proud of the trust we’ve earned.